Welcome to this week’s ponderings….
Well, well seems to be a series of “Perils” of late – all around the globe there are perils of some sort.
Drought, floods, volcanoes, and the latest a major bridge in Genoa collapsed – tragedy after tragedy.
Closer to home of course, is the dreaded drought the farmers are caught up in and that’s a massive tragedy right here on our very own doorstep. Along with you our hearts go out to them and the topic today does feel somewhat trivial in comparison.
However, perils and tragedy are very much relative to the amount of discomfort people are in at the time and how directly involved they are. Since my ponderings are real estate related, I logically get involved with perils and misadventure as well as the joys and wins that occur.
Which brings us to this past week when I received yet another “shock” (but not surprise) about the impact of a “cheap” service provider on an owner known to us – let’s call her Pearl.
That service provider was engaged to sell Pearl’s home which is made of brick as is the service provider – and a pretty colorful brick at that.
Pearl actually paid an upfront fee of close to $6000 to have her home sold. After over 150days on the market, there’s no result. Pearl feels completely “stuck” and her dilemma is that she wants the service and result she was promised and paid for upfront.
Totally understandable. It’s a lot like when you line up at a café/restaurant where you place the order, pay upfront, take a number and wait for the result. But what do you do if it doesn’t arrive in time, or worse still, as has been my experience, not arrive at all?
Generally, people don’t get up and walk down the road to where they knew they should have gone in the first place. Instead, and most often, they stay stuck because like Pearl, the food didn’t arrive at all.
The logic for Pearl in the first instance was that if she “saved” on fees by paying up front, then that would be a good deal but what Pearl, and most folk who are seduced by a “Save You More” promise, found out was that the she ended up in a perilous misadventure.
Now if she wants to go down the road to that other café/restaurant she should have gone to in the first place, that would be a $6000 bitter pill to swallow. Who would feel good about that? No one I know.
For me, any service industry, including real estate, ought to be like a good meal at a good restaurant. Order your fare, enjoy it to the max free of stress and have a bountiful experience and most importantly pay for the service after delivery.
I have spoken about cheap real estate agencies before but in a different manner however, it is both a sham and shame that these practices continue where good, honest and trusting souls continue to get hooked in.
For most folk the process of real estate is alien and they don’t have a lot of experience of it and it is easy for them to be hooked in.
Once hooked and because it is not properly explained that, result or not, it’s going to cost them $6000 upfront, people, like Pearl, just stay felling stuck or worse still, end up accepting a figure so much lower than they otherwise might have if everything was serviced properly from the outset!
As principal of a service oriented real estate agency when I hear those stories, I am embarrassed by them.
Please if and when you and your friends come to sell, don’t make one of Pearl’s perilous decisions.
Instead, find and use a service-oriented agent who removes the stress, makes it a joy and ensures your food arrives. An empty prepaid plate is way too expensive.
Until next time, Happy, Listing, Selling and Washing the Dishes – after the hearty meal!